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1). Are Your Customers On-Line or On-Hold? Are Your Customers On-Line or On-Hold? On-line business is now mainstream. Calendar year 2003 marked the point that more than half of every man wom 2). Can Email Still Be Used Effectively? Can e-mail still be an effective tool to reach our intended clients, members, associates, staff and prospects? Well luckily yes it can if we heed to c 3). Can You Answer These Questions? Over 60% of Fortune 500 purchasing agents check out a supplier's website before confirming an appointment to see the representative. Broadband (High S 4). Click....Are You There? Click… Are You There? Business owners and managers often ask "How can I make sure people find my site when they search on the web?" The best answer