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Richard Saporito Profile and Articles
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1). Customer Service is Now Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy....
2). Service Equals Performance Equals Service
Service can be described as a “performance” of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor.
When I looked it up in Webster’s, there it was #11 out of 31 defi...
3). Restaurant Scheduling for Success- from Richard Saporito's e-book-How to Improve Dining Room Service-
Restaurant Scheduling for Success
- excerpt from Richard Saporito’s e-book “How to Improve Dining Room Service”
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.
Staff scheduling is closely tied to dining room ...
4). Customer Service Has Moved Toward Customer Care
Customer Service Has Moved Towards Customer Care As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “c
5). Don't Eliminate the Middle Man Add One!
Today, there are situations when we actually add a “middle person” instead of eliminating one for increased service efficiency. If it’s cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor. For example, my sister just informed me of a food delivery service in New Mexico that will let you choose one ou...
6). Restaurant Scheduling For Success- From E-Book "How To Improve Dining Room Service"
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.
Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching ...
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