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1). 6 Tips for Keeping Your Cool When Customers Get Hot 1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional. 2. Speak more slowly. You'll be amaze... 2). Will closing paid off credit card accounts improve my credit score? In “Your Credit Score”, Liz Pulliam Weston explains: 1. Closing accounts can make your credit history look younger than it is. Your credit score factors in the age of your oldest account and the average age of all your accounts. So closing accounts, particularly older accounts can ding your score. 2 . Closing a... 3). The Moment of Truth Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity is what most often occurs in business to customer ... 4). 4 Better Ways to Handle Complaints If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer's expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company. If you drop the ball with customers ... 5). Top 6 Things Not to Do With Angry Customers 1. Don't make threats. Have you ever said this, "If you don't calm down, I'm not going to help you." Or, "If you continue to yell at me, I'm going to have no choice but to terminate this phone call." If you've ever made these, or similar, statements, I'd bet that your sole intent was to regain control of the conversation. But the problem is, your c... 6). Why is your credit score important? Credit scores – especially FICO® scores, the most widely used credit bureau scores – have made big improvements in the credit process. Because of credit scores: People can get loans faster. Scores can be delivered almost instantaneously, helping lenders speed up loan approvals. Today many credit decisions can be made within mi... 7). Top 6 Ways To Get An Angry Customer To Back Down 1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly... 8). Credit Repair: a 20 point increase in 72 hours? There are literally hundreds of “credit repair” outfits promising to drastically repair credit scores in as little as 24 – 72 hours. Is it a scam? Believe it or not, this is not a scam. Rapid rescoring services can and do help consumers up their credit scores rapidly. But, it may not be as easy as you think. Here’s what I mean: Rapid r...