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1). 14 Steps to Teacher Assertiveness Practical strategies to cope with difficult people 14 STEPS TO TEACHER ASSERTIVENESS How to cope with difficult parents, principals and sta 2). Change Your Attitude, Change Your Life If we are the products of our attitudes then it is important for us to examine our attitudes, both positive and negative, to discover the impact t 3). Climbing the Ladder to Better Listening Climbing the Ladder to Better Listening by Mike Moore I wrote in my book " Embracing the Mystery " that there was nothing as fla 4). How to Avoid Audience Saturation The elements of an effecive speech and how to deliver it. 5). How to Become a More Entertaining Speaker How to inform and entertain your audience 6). How to Boost Staff Confidence and Performace with Public Speaking What improving employee public speaking skills can do to improve confidence performance and. 7). HOW TO COPE WITH A TOXIC BOSS When you find yourself working for a difficult/toxic boss, manager/supervisor/principal you must be cautious. Your well being and future could depend on it.. Here are a few effective strategies to consider. 8). How to Implement Change in the Workplace Without Sending Your Staff to a Psychiatrist Thirteen suggestions to help you bring about workplace change without sending your entire staff to a Psychiatrist. 9). How to Share Your Hard Earned Expertise for Huge Fees We all have a huge amount of knowledge and expertise to share. Discover how you can share youyrs for huge fees 10). Investing in Your Professional Development Learning about your niche subject is an necessary, on-going process well worth the investment of time and money. 11). Isn’t That What Customer Service is All About? Two missing ingredients of customer service 12). Little Things Do Mean A Lot Little Things Do Mean A Lot by Mike MooreWhile I am always on the lookout for ways to market myselfas a speaker it is often a time consum 13). Never Forget a Name Again After much research, study, and practise my memory improved to the point where now people frequently ask how I am able to remember the names of so many people. Here are my secrets. Practise them and in no time you too will be able to impress others with your remarkable memory. 14). The Magic of the Night Sky I love the night sky. There is something comforting, mysterious and hopeful about standing under a canopy of swirling stars... 15). The Need for Silence in a Noisy World How to put the healing power of silence to work for you in a noisy world. 16). What to Do When an Audience Member Disagrees with You Every so often you meet someone in your audience who tries to make themselves look good by making you look bad. Find out what to do. 17). Why It Pays to Out More Humor in the Workplace 1. Humor reduces stress levels and stress is the number one problem confronting employees today.2. Laughter boosts morale while stress erodes