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1). Five Steps to a Successful CRM Implementation Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager. 2). Making VoIP Perform as Advertised The promise of lower cost has motivated many enterprises to move their voice traffic to the enterprise IP wide area network (WAN). Many have discovered, however, that Voice over IP (VoIP) quality does not always meet business use standards. 3). CRM On-Demand Is In Demand Over the past year, there has been another dramatic shift in the CRM Marketplace. On-Demand CRM solutions have gained significant market share in the SMB and Enterprise space led by Salesforce.com. 4). Irritable Bowel Syndrome - What Causes It? No one seems to know why one person could have Irritable Bowel Syndrome and not another. Symptoms cannot be traced to a single organic cause. Research suggests that people with Irritable Bowel Syndrome seem to have a colon that is more sensitive and reactive than usual to a variety of things, including certain foods and stress.