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1). 10 Customer Service Quality Statements to Measure up Against Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. 2). 11 Great Ways to be Positive about Change Change, as they say, is all around us. And if implemented badly, creates ill-will and a whole raft of negative beliefs about what it means to us. It 3). 11 Ways to Get What You Want - Be a Clever Customer! There is so much about 'customer service' in the media these days and, well, yes, maybe things aren't what they were. But you can do more, much more 4). 3 Simple Things the Best Managers Do - And You Can Too! Do these three things really well and you will be a great manager; a superb manager - and that is a great step ahead, with current standards of m 5). 5 Questions Great Managers Ask (and they aren't hard!) Remember the Pareto Principle. Aka the 80:20 rule. Well, here's something much, much easier! Answer these questions every day. Consider your responses 6). 6 Simple Steps to Dealing with Difficult Managers Managing teams is tricky enough, but when you have a challenging manager to deal with as well - I guess you could do without it. But a structu 7). Career Development - When It's Time for a Change Your career might be going great guns - or it might not. You may be 27 or 47; you might be at the top of the tree or you might be just a couple o 8). Competency Based Interviews - 6 Steps to Success! More and more organisations are using a competency based framework for interviewing. Here are 6 steps to help you make the best impression - and get 9). Dahn Yoga - Yoga for the Soul Nowadays, yoga is widespread and is new forms are continuously being developed today. Millions of people around the world enjoy yoga every day or week, depending on circumstances into this activity. 10). Feedback is a Gift Feedback is a gift – when done properly. The very word strikes fear into the hearts of millions of workers every day, yet it need not be that way... 11). Hot Yoga - Sweeping Away an Image Yoga for a quiet life? Not necessarily, there is more to Bikram Yoga than you might think... 12). Ten Meeting Management Issues to Watch Out For Meetings are valuable components of organisations. Yet they need process, discipline and leadership/facilitation to work best. Here are some indicators to watch out for to highlight where things may be going wrong. 13). Ten Things About Your Career Development Career Development. Who tells us about this when we start in our first job or make decisions about college? No one. So do we end up in the perf