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1). Customer Service in the Bottled Water Industry - Pure Water and the Customer Promise By : Jon M. Stout
Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service i...
2). Using the Power of Client Testimonials to Grow Your Business By : Alicia Smith
Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive “buzz” about you and your services? (Actually, those are just a few of their marketing uses.)
Human nature gives testimonials such power because ...
3). Customer Service Strategies on eBay By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displayi...
4). Turn Your Customer Complaint into a Positive By : Jay
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to w...
5). Outsource Your Intranet? It Makes More Sense Than You May Think. By : Intranet Guy
Until recently, if a company wanted to implement an intranet, they first had to install an internal network. Next they had to install a web server and set it up to host their internal documents. This created an intranet, which is an internal network that uses web-based technology. The difference between an intranet and a traditional company network...
6). Improving Your Customer Relationship Management by with Blogging Technology By : The Master Blog Builder
Before I address the following questions: What is a blog? and What can a blog do for your business?, let me pose a few "What if . . ." questions to you.
Keeping in mind that before your prospects and customers buy from you, they need to know you, like you, and trust you. In other words, they n...
7). Keeping Your Cool When The Customer Gets Hot By : Lydia Ramsey
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.
So...
8). Seven Ways to Make Your Customers Feel Important By : Kevin
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students...
9). If I'm Not Satisfied, What Do I Want? By : Jeffery Glaze
Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us?
Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so when something goes wrong and we ...
10). Customers Who Rave About You and Your Service By : Alicia Smith
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.
1. People want you to show an interest in their lives.
Y...
11). The Golden Rules Of Customer Service By : Kristie Tamsevicius
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him...
12). Customer Service is Now Customer Care By : Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy....
13). Complaint Letters: How to Respond in 7 Simple Steps By : Robert Warlow
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of a...
14). Customer Service Done Right By : Matthew C. Keegan
Are you a stickler about receiving top notch customer service? Do you routinely "come through" as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an internet hosting company, a hair colorist, or any one of thousands of di...
15). 6 Tips for Keeping Your Cool When Customers Get Hot By : Myra Golden
1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional.
2. Speak more slowly. You'll be amaze...
16). How to be friends with your bank manager. He might even take you to lunch! By : Paidfast
Bank managers have a habit of writing nasty letters when they are owed money and only get excuses instead of payment, from their clients. If you have received such a letter then you may be upset and feel that your banker is being totally unreasonable by being so pushy. However, remember that he has someone higher up sitting on his back, so you can'...
17). When Customers Complain By : James Calvin
You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will ...
18). Battling with Customer Service: How to Win the War, Part 1 of 2 By : Gwendolyn A. Lee
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.
A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all...
19). 5 Simple Tips For Dealing With Nasty Customers By : Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete ad...
20). Why Do Your Customers Complain and What Can You Do About It? By : Robert Warlow
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!
How can you prevent your business from becoming ‘featu...
21). Customer Service - A Lost Art? By : Craig Binkley
Copyright 2006 Craig Binkley
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is it that when we actually DO receive excellent customer...
22). What is Customer Service? By : Steve Gee
In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service ...
23). Customer Service Policy Geared For Excellence By : Alicia Smith
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will become your raving fans and will tell the world about you!
Your lesson for today is to put pen to ...
24). Develop Loyal Customers for a Lifetime - part 2 (11 - 20) By : Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
These second ten ...
25). Top 6 Things Not to Do With Angry Customers By : Myra Golden
1. Don't make threats. Have you ever said this, "If you don't calm down, I'm not going to help you." Or, "If you continue to yell at me, I'm going to have no choice but to terminate this phone call." If you've ever made these, or similar, statements, I'd bet that your sole intent was to regain control of the conversation. But the problem is, your c...
26). Tips for using Movers By : Flemming Andersen
By Flemming Andersen
Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may seem hard to find the perfect one for you and your needs. You should treat hiring a moving company like you would if you were hiring a doctor or having any other service done. You ...
27). Is It Really Worth The Money? By : Tony Moore
When it comes to services I sometimes wonder if the asking price is really worth it. I can usually find the service that I am looking for online. Then I have to look around to find witch one is going to give me the most for the money. Well I have found that if I go with the low ball guy, he is reeling me in for a huge sales pitch to asks me to spen...
28). The Moment of Truth By : Myra Golden
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.
A Moment of Mediocrity is what most often occurs in business to customer ...
29). We Sell For Less and Our Stores Are a Mess! By : Matthew C. Keegan
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.
WalMart is dominant in...
30). How to Build a Customer Focused Business By : Robert Warlow
You can have the best products, the plushest offices, the best location, but unless you are a ‘customer focused’ business, all of this counts for nothing, you will never really hit the heights you deserve.
So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?
...
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