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1). 3 Special Tips To Retain Your Loyal Clients By : Tom Perkins
Learn how paying more attention to your repeat clients, will likely increase your profitability.
2). Good Customer Service - Would You Like Fries with That? By : Cathy Warschaw
Tips on practicing good customer service.
3). 5 Guaranteed Ways To Retain Your Online Customers & Keep Them Away From Your Competition By : Jeff Casmer
How can you retain your leads and prospects, and ensure that they buy from you and not from your competition?
4). Top 10 Telephone Skills By : Cathy Warschaw
Help your employees build great telephone skills using these Top 10 tips.
5). Paying Attention To Your Customers By : Liane Bate
Our websites have to engage the customer, entice them, and they must be interactive. Our web businesses are not mechanical slot machines, as much as we might like them to be!
6). Five Steps to a Successful CRM Implementation By : David Cowgill
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager.
7). The Pretty Woman Theory By : Dana Wallert
Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.
8). Importance of Customer Relationship Management or Contact Management By : James Hunt
Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in customer relationship management or contact management...
9). The 5 Easy Steps To Turn Leads Into Customers By : Bob Corcoran
Lead management remains the single biggest problem in real estate
10). The Golden Rule of Customer Service By : Dana Wallert
Can the simplest life lessons apply to our sales careers?
11). Mistakes a Loan Officer Must Never Commit By : Joe Pahl
An informative article on mistakes loan officers should never make in their business.
12). Using the Power of Client Testimonials to Grow Your Business By : Alicia Smith
Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive “buzz” about you and your services? (Actually, those are just a few of their marketing uses.)
Human nature gives testimonials such power because ...
13). Quality of Customer Service is Most Important By : James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...
14). Customer Service in the Bottled Water Industry - Pure Water and the Customer Promise By : Jon M. Stout
Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service i...
15). The Many Uses Of Training Videos By : Bob Hett
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of training is with the use of training videos. Training videos are an excellent training tool for businesses looking for customer service and sales skills, safety training, team building, and every other type of training you could possibly think of. Training videos provide the ultimate in versatility for the employer.
16). How To Understand Your Customers By : David Gass
Explains how best to understand your customers and serve them adequately.
17). Keeping Your Cool When The Customer Gets Hot By : Lydia Ramsey
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.
So...
18). Seven Ways to Make Your Customers Feel Important By : Kevin
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students...
19). How to Make Your Business Thrive in the 21st Century By : Paul M. Jerard Jr.
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don’t value your repeat business, your competition will.
20). Top Ten Ways A Call Center Quality Monitoring Solution Creates Better Trained Agents By : Richard Marcia
This is an overview of how to use Quality Monitoring to improve the performance of your call center team.
21). Turn Your Customer Complaint into a Positive By : Jay
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to w...
22). Outsource Your Intranet? It Makes More Sense Than You May Think. By : Intranet Guy
Until recently, if a company wanted to implement an intranet, they first had to install an internal network. Next they had to install a web server and set it up to host their internal documents. This created an intranet, which is an internal network that uses web-based technology. The difference between an intranet and a traditional company network...
23). Are You a Commodity or Experience Retailer? By : John Stanley
The world is dividing into two and customer service providers need to know which camp they belong to. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of the above two concept you adopt.
24). How To Build Customer Relationships By : David Gass
Describes how best to build relationships with your customers.
25). Knowing What is Good Customer Service Satisfaction By : Dave Poon
When was the last time you had encountered an unforgettable buying experience?
26). Customer Service Strategies on eBay By : Michael Hehn
Copyright © Michael Hehn, Online-Profit-4-You
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displayi...
27). 6 Tips for Keeping Your Cool When Customers Get Hot By : Myra Golden
1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional.
2. Speak more slowly. You'll be amaze...
28). 5 Simple Tips For Dealing With Nasty Customers By : Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete ad...
29). Ten Ways to Build Client Trust By : Alvah Parker
Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.
1. Keep your agreements with your clients – If you promise delivery on a particular day, make sure to deliver when it was promised. Even something as small as the time you have scheduled ...
30). Isn’t That What Customer Service is All About? By : Mike Moore
Two missing ingredients of customer service
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